Privacy Policy
Last updated: March 1, 2026
Howl Hotel ("we," "our," or "us") is committed to protecting your privacy. This policy explains how we collect, use, and safeguard your personal information when you use our platform.
1. Information We Collect
We collect information you provide directly, such as your name, email address, phone number, and payment details when you create an account or make a booking. We also collect usage data automatically, including browser type, IP address, pages visited, and interaction patterns to improve our services.
2. How We Use Your Information
Your information is used to process bookings, communicate with you about your reservations, provide customer support, personalize your experience, and send relevant updates about our services. We may also use anonymized, aggregated data for analytics and service improvement.
3. Information Sharing
We share your booking details with the property you've reserved to fulfill your stay. We do not sell your personal information to third parties. We may share data with trusted service providers who assist in operating our platform (payment processors, email services) under strict confidentiality agreements.
4. Data Security
We employ industry-standard security measures including encryption in transit and at rest, regular security audits, and access controls. Payment information is processed through PCI-DSS compliant partners and is never stored on our servers.
5. Cookies & Tracking
We use essential cookies to maintain your session and preferences. Analytics cookies help us understand how guests use our platform. You can manage your cookie preferences through your browser settings at any time.
6. Your Rights
You have the right to access, correct, or delete your personal data. You may also request a copy of your data in a portable format or opt out of marketing communications at any time. To exercise these rights, contact us at privacy@howlhotel.app.
7. Data Retention
We retain your personal information for as long as your account is active or as needed to provide services. Booking records are kept for seven years for legal and accounting purposes. You may request deletion of your account at any time.
8. Changes to This Policy
We may update this privacy policy from time to time. We will notify you of significant changes via email or a prominent notice on our platform. Continued use of our services after changes constitutes acceptance of the updated policy.
Questions about this policy? Contact us at privacy@howlhotel.app